What each one does, and where it hands off to your team.
Answers every inquiry, quotes what is open, and books the tour.
Negotiation and special pricing go straight to your team.
Handles resident questions without tying up the office.
Anything it cannot answer from your facts goes to a person.
Triages every request and writes the work order.
Emergencies alert your on-call team by text and email at once.
Polite, timed reminders on overdue balances.
Disputes, hardship and payment plans go to your team.
Takes rent, balances and move-ins through a secure link.
Billing disputes go to your team.
Starts every renewal conversation 90 days out.
Price negotiation goes to your team.
Asks at the right moment and catches problems early.
A rating of 3 or lower goes to a manager before it goes public.
Plain-English answers about your portfolio.
For your team only. It never talks to customers.